General Questions

When will my order ship?

All of our items are handmade and most of them are made to order meaning they are not made until you place the order. If you see "made to order" on the product listing, it could take as long as 10-14 business days depending on our work load at the time. For pieces that do not say "made to order", your order will ship within 1-3 business days. If you need your order shipped more quickly, please call or email us to see if we can accommodate your needs. Again, some things we keep stocked and some things we make to order. Please note that we are closed on the weekend, so if you place your order on one of those days, it will be fulfilled once our staff is back in the shop on Monday as long as that Monday isn't a national holiday.

What is your return/exchange policy?

If you are not completely satisfied with your purchase, you may send it back for a refund within 7 days of the date your package was delivered. To be eligible for a return, your item(s) must be unused, in the same condition you received it, and in the original packaging. 

Custom orders are final sales and are not eligible for return or exchange. We strive to create the perfect piece for you, and to communicate clearly throughout the entire design process. However, if you are unhappy with your custom piece, we will work with you to modify or remake the piece for an additional fee. Fees vary based on labor and materials.

To complete your return, a receipt or proof of purchase and an Return Authorization (RA) number are required. Please do not send your purchase back without a RA number. An RA number can be obtained by emailing julia@juliafryerfinejewelry.com.

Once we receive your return, we will refund the purchase amount to the original form of payment.

Are sale items eligible for return/exchange?

Only regular priced items are eligible for a refund. Sale items may not be returned or exchanged.

How does the custom design process work? 

For full details, visit the Custom Jewelry Process Page. Begin by filling out the custom design inquiry form. You will then be redirected to schedule an in-person (in Little Rock, AR) or Zoom consultation. In this design consultation, Julia will learn about you and/or who the jewelry is for. She will show you ideas, and together you will agree on a design concept. After the meeting, depending on the scope of the project, she will sketch a few options for you or have CAD renderings created. Gemstone and/or diamond options will be provided, as well. Once the design is chosen, she will email you an estimate for the completed piece. At this time, a 50% deposit is required to start the fabrication process. Once the deposit is received, fabrication can take 6-12 weeks. If desired, Julia will send progress photos to make sure you love the piece as it comes to life. Once the piece is finished, Julia will email an invoice with the remaining balance. Once the final payment is received, Julia will ship or arrange an in-person (for Little Rock) pick up. 

Custom orders are final sales and are not eligible for return or exchange. If you are unhappy with your custom piece, we will work with you to modify or remake the piece for an additional fee. Fees vary based on labor and materials.

How do I know my ring size?

Quickly and easily find your ring size from the comfort of your own home with the Multi-Sizer Adjustable Finger Gauge! The plastic finger gauge measures U.S. sizes 1–17 in half-size increments. Simply wrap it around your finger and tighten until the sizer is comfortably tight. It should not be too tight, but you should have to wiggle the sizer over your knuckle a little. 

Can I place an order by phone?

Yes! If you have questions or want to inquire about customizing a piece for sale or starting a custom project, please call 479-445-8673. We are available Monday-Friday 8-5 CST.

Do you accept custom orders?

Yes! We love custom orders. You are unique, so your jewelry should be, too. If you want a custom made piece of jewelry, please fill out the Custom Design Form. If you want to customize a product that is currently for sale, please email julia@juliafryerfinejewelry.com with details. 

Are your diamonds conflict free?

Yes! We are committed to selling only conflict free diamonds and only work with diamond vendors that guarantee that their diamonds are ethically and responsibly sourced. 

How do I clean and care for my jewelry?

The best way to have your jewelry cleaned is to have it done professionally. If you are in the Little Rock, AR area, please contact us to schedule professional cleaning. 

We recommend having your jewelry inspected annually. Just like with other items you purchase (cars, electronics, etc.), jewelry will wear and need maintenance and repairs. All pieces need to be checked & stones tightened if they have come loose in the setting. Please have your pieces inspected by a jeweler annually. If you are in the Little Rock, AR area, please contact us to schedule your annual check & tighten.  

For cleaning at home, generally a mixture of warm water and a splash of ammonia and a soft toothbrush will do the trick. We personally use a mixture of warm water, Simple Green, and ammonia in our shop.

DO NOT USE BLEACH. Chlorine is corrosive to many metals found in gold and will tarnish sterling silver. That said, please remove your jewelry before getting in a swimming pool or hot tub. Some gemstones cannot tolerate chemicals, so better safe than sorry! 

How do I figure out my ring size?

Ring sizing can be tricky! The best way to get an accurate measurement of your finger is to go to a local jeweler and aske them to size your finger. Every ring we make is designed to allow future sizing if it does not fit.  

Permanent Jewelry Questions

What is permanent jewelry?

It's not a tattoo! Permanent jewelry is a piece of jewelry custom fit to your body, then welded shut to stay on forever (or until you decide to cut it off). Bracelets are the most common and most durable choice for permanent jewelry. Anklets are available but are more likely to break. 

When and where can I get a permanent bracelet put on?

Since Julia Fryer Fine Jewelry does not have a brick and mortar store, you can find us popping-up around central Arkansas! Please see our calendar of events to find where we will be next.

Do I need an appointment?

No! All of our pop-ups are first come, first served. 

Does it hurt?

No! There is a bring flash of light and a zapping sound, but this is a pain-free process! For those familiar with welding terms, we use a micro tig welder, also called a pulse arc welder. This means that the electricity generated to make the weld is localized at the weld spot and will not shock or burn you. Plus, my fingers are generally between your arm and the welder. If you would like a thin leather pad placed between your arm and the bracelet for the welding, please ask! 

How do I remove my bracelet if I need to take it off?

Simply use sharp scissors or wire cutters to carefully cut the bracelet off. If you purchased a fine cable chain, please cut the small ring used to close the bracelet. If you would like to get the bracelet welded again at a later date or would like a clasp added, please bring the chain with you to a convenient pop-up for you.

Can I get my bracelet re-welded? It broke or I had to take it off.

If you purchased your bracelet from me, re-welding is complementary. Things happen and sometimes chains break! Simply come to one of our pop-ups to have your bracelet fixed.  

If you purchased a bracelet somewhere else, we can weld it for you for a small fee ($10 + tax). 

I have a clasped bracelet I'd like made into a permanent bracelet. Can you do this?

As long as your bracelet is gold or sterling silver, yes! Simply come to a pop-up and pay a small welding fee ($10 + tax)

Can I buy a permanent bracelet as a gift?

Yes! A gift certificate is the perfect way to gift a permanent bracelet. You may purchase a gift certificate online or at one of our pop-up events. Gift certificates are sold at different value increments to accommodate the different types of chains and if you want to add a charm or gemstone. Charms and gemstones are changing all the time, so be sure check the price lists on the product page.